Refunds and Returns Policy for Dalton’s Best Flooring Source

At Dalton’s Best Flooring Source, we are committed to ensuring our customers receive high-quality products and exceptional service. Our Refunds and Returns Policy is designed to be transparent and fair, while taking into account the unique nature of our products.

Cancellation and Returns

Policy Overview: We maintain a strict no cancellation and no returns policy. This is due to the specific nature of our products, which are often ordered in to meet your specific requirements.
Exceptional Circumstances: In rare cases where we do accept a cancellation or return, the following fees apply:
Restocking and Handling Fee: A fee of 30% will be charged.
Processing Fee: A processing fee of 5% may be applicable.
Credit Card Processing Fee: A fixed 5% fee is applicable on all cancelled orders.
Refund Processing: Full refunds, after the deduction of any applicable fees, will be processed within 7-10 business days. Please note that refund requests will not be entertained beyond 30 days from the order date.
Product Availability and Stock Issues

Out of Stock Products:

In the event a product is not in stock after an order has been placed, we will promptly notify you and offer the following options:
Alternative Product: We will suggest a comparable product for your consideration.
Delayed Delivery: If you wish to wait for the product to become available, we will provide an estimated timeframe.
Full Refund: If neither of the above options is suitable, we will issue a full refund without any additional fees.
Molding and Trim

Order Accuracy:

Please ensure you order the correct moldings and transitions for your project. Consult with your installer to verify the specifications.
Return Policy: Due to the custom nature of these items, we do not accept returns of moldings and trim, especially if they have been cut or altered in any way.
General Guidelines

Order Review:

We encourage customers to review their orders thoroughly before finalizing to avoid any need for cancellations or returns.
Customer Responsibility: It is the customer’s responsibility to ensure the suitability and compatibility of products for their specific project needs.
We at Dalton’s Best Flooring Source strive to provide you with the best possible products and services. Should you have any questions or need further clarification regarding our Refunds and Returns Policy, please do not hesitate to contact our customer service team.